BasinDesk Privacy Policy

Last updated [effective date to be confirmed].

BasinDesk turns public Ohio oil and gas unit filings into maps, searches and tools for people who work with them. This page says in plain words what information we hold, where it comes from, what we do with it, and how to reach us. It is part of our Terms of Service.

The public records we publish

The unit data comes from documents that operators file with, and that are issued by, the Ohio Department of Natural Resources. Those documents are public. They include the names and mailing addresses of people and companies that an operator listed as holding an interest in a unit, with tract and acreage details. We compile them as filed. We do not add telephone numbers, email addresses or other personal details to the public records we sell.

If you are named in a filing and believe our copy does not match the filing, write to us and we will check it against the original. We cannot change what an operator filed with the State.

What we collect from customers

Your account. Your name, your organization, your email address, your password in protected form, any telephone number you give us, and the users you invite. To start a free trial you confirm a mobile number by a texted code. We keep a protected fingerprint of that number and its last two digits, so that a number can be used for one trial only, and we may check that it is a mobile line.

Payment. Card payments are handled by our payment processor. We do not see or store your full card number. We hold the processor's record of each charge and limited card details such as the last four digits.

What you put into the Service. Everything you and your users submit, upload, import, create or generate: contacts, names, addresses, telephone numbers and email addresses; notes, stages, tasks and outcomes; lists, campaigns and sequences; templates, letters, images and documents; prompts and instructions; websites you point us to; and your settings.

Lookup results. When you connect your own account with a lookup provider, the requests you make and the results that come back pass through and are stored in the Service. The keys you give us are stored using encryption.

Calls and mail. For calls placed through the Service: the numbers, times, lengths and outcomes, the telephone number you confirmed as yours, and recordings or transcripts if a recording feature is offered and turned on. For mail: the letters, the people they were sent to, and delivery information.

How the Service is used. Pages viewed, searches run, features used, device and browser information, internet address, and logs we keep for security and troubleshooting.

Your agreement. When you accept our Terms or complete an acknowledgment, for example before a projected cash flow is shown or before a document review runs, we record what you accepted, when, from what internet address and with what browser.

Documents you upload for review. The file itself; what kind of document it is; what you asked us to make from it and the result; and what the document says about the interests of the person it concerns, such as well and property names, the operator, well numbers, decimal interest, location, acreage, royalty, and the bonus, price and terms of a lease or an offer. Software reads every uploaded document to record these details, whether or not you order a review. If a document shows a Social Security number, a payment card number or a bank account number, we record only that it does, never the number, and our results are written without it. Your documents, their details and your results are available only to you, to us and to our owners described below. We do not show or sell them to other users.

Owners who claim a property. The email address, mobile number and mailing address you give us, the proofs that you are the owner, your choices, and any offers sent to you. They are available only to you, to us and to our owners described below. We do not show or sell them to other users. If you mark an interest as open to an offer, other users with access to that unit see only that an owner in the unit is open to selling or leasing and a size range.

A printed digest by post. If you ask for the weekly digest by post, the name and mailing address you give us for it. We give them to our print and mail provider so that it can print and post your copy. We do not show or sell them to other users.

Offers. If you send an offer through the Service, we keep its terms, and the owner it is sent to sees your organization, your name and the contact details you gave with it.

What we do with it

• Provide, bill for, support and secure the Service.
• Send you the alerts, updates and account messages you have asked for or that the Service requires.
• Prevent misuse, respond to complaints, and comply with the law.
• Build and improve our systems. We use what comes into the Service, including what you and your users put into it, to analyze, improve and develop our products and data, and to train, tune and evaluate machine learning and artificial intelligence systems. Our Terms of Service describe the rights you give us to do this. This use continues after an account closes.
• Marketing by us and by our owners. BasinDesk is owned in whole or in part by individuals and entities that actively acquire oil and gas interests. We and they may use the information you provide, and information about how you use the Service, to market to you, including to offer to buy or lease an interest from you. Do Not Market, in your settings, stops this. It is off unless you turn it on.

Who we share it with

• Providers that work for us: hosting, payment processing, telephone carriers, print and mail providers, email delivery, map services and artificial intelligence providers. Each receives what it needs to do its job. A document you upload for review is sent to our artificial intelligence providers so that it can be read.
• Providers you connect. When you use your own lookup account, your requests go to that provider under your agreement with it.
• Others in your organization. Users of the same organization see the organization's data.
• When the law requires it, or to protect our rights, our customers or the public.
• A successor. If our business or part of it is sold, merged or reorganized, the information may pass to the new owner.
• Our owners. The individuals and entities that own BasinDesk, as described above. They do not use it to solicit you while Do Not Market is on.

Keeping and deleting

We keep information for as long as we have a use for it, including after an account closes. You may ask us to delete your account's sign-in details. Our Terms of Service govern what happens to the rest of what was put into the Service. We keep payment records and records of agreement for as long as the law requires or allows.

Uploaded documents. A division order, a revenue statement, an oil and gas lease or an offer letter is kept, in compressed form. Any other document is kept for ninety days and then deleted. A file in which we detect a Social Security number, a payment card number or a bank account number is deleted once your result has been made, or within twenty-four hours if you order nothing. The detection is automatic and may miss a number, so cover such numbers before you upload. The details we recorded from a document, and your results, stay with your account after a file is deleted.

Security

We use reasonable measures to protect the information we hold. No system is perfectly secure, and we do not promise that information will never be accessed, lost or disclosed.

Your choices

• You may correct your account details by writing to us, or in your settings where we offer it there.
• You may stop our texts by replying STOP and our non-essential emails by using the link in them.
• Depending on where you live, the law may give you further rights over personal information about you. Write to us and we will respond as the law requires.
• Do Not Market. Turn it on in your settings and you will not receive solicitations to purchase, lease or sell your interest, and no other user can send you an offer through the Service. It is off by default.

Children

The Service is not directed to anyone under eighteen.

Changes

We may change this page at any time by posting a new version here with a new date.

Reaching us

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